Hawaiian Airlines Refund Policy: Everything You Need to Know

When it comes to booking a flight, sometimes plans change, and passengers may need to request a refund. If you've recently booked a flight with Hawaiian Airlines and are wondering about their refund policy, you’ve come to the right place. In this blog post, we’ll walk you through the Hawaiian Airlines refund policy in detail, ensuring you have all the information you need to manage your booking effectively.

Whether you're dealing with flight cancellations, delays, or other changes, understanding the refund process is crucial. We'll discuss how to request a refund, the eligibility criteria, and much more. Let’s dive right in.

Understanding Hawaiian Airlines Refund Policy

Hawaiian Airlines offers a straightforward refund policy, but the details can vary depending on the type of ticket you’ve purchased. Refunds are typically available for both refundable and non-refundable tickets, though there are specific rules for each. It’s important to know the difference before making a request.

Refund Eligibility for Different Ticket Types

Refundable Tickets: Refundable tickets are designed to offer more flexibility. If you purchased a refundable ticket, you can request a full refund, even if you change your mind or need to cancel the flight for personal reasons. However, Hawaiian Airlines might charge a cancellation fee depending on your specific situation.

Non-Refundable Tickets: Non-refundable tickets, as the name suggests, are not eligible for a refund in most cases. However, if you encounter certain situations, such as a flight cancellation by Hawaiian Airlines, you may still qualify for a refund or credit. These tickets are usually eligible for a travel credit, which can be used for future bookings.

How to Request a Refund with Hawaiian Airlines

Once you’ve determined whether your ticket qualifies for a refund, the next step is the request process. Hawaiian Airlines makes it easy to submit a refund request online or through customer service. Here’s how to do it:

Online Refund Request

Log into Your Hawaiian Airlines Account: Start by logging into your account on the Hawaiian Airlines website.
Visit the Refunds Section: Navigate to the "Refunds" section under the "Manage Booking" tab.
Enter Your Details: You will need to provide your booking reference number and last name to proceed.
Follow the Steps: The system will guide you through the process. Complete the form with your request details and submit it for processing.

Refund Request via Customer Service

If you prefer personal assistance or run into any issues with the online process, you can always reach out to Hawaiian Airlines customer service. Simply contact their support team, and they will help you with your refund request. Be ready to provide your booking information for quicker processing.

Hawaiian Airlines Flight Cancellation and Refunds

If Hawaiian Airlines cancels your flight, you are entitled to a refund under their policy. The same applies if there are significant delays that cause you to miss your connecting flight or affect your travel plans.

When Are You Eligible for a Refund Due to Cancellation?

Cancellation by Hawaiian Airlines: If the airline cancels your flight for any reason, you can request a full refund. This includes cancellations due to weather conditions, mechanical issues, or any other reasons that are beyond your control.
Long Delays: If your flight is delayed by a certain number of hours, Hawaiian Airlines may offer you a refund or a travel credit. In some cases, they may also offer accommodation and meal vouchers.

If your flight is canceled, always check your email for instructions on how to request a refund. It’s important to act quickly, as you may only have a limited window of time to submit a refund request.

Hawaiian Airlines Refund Policy for Travel Credits

If you have a non-refundable ticket and are unable to receive a refund, Hawaiian Airlines may offer a travel credit instead. This credit can be used for future flights and typically comes with a set expiration date, so it’s essential to use it before it expires.

How to Use Travel Credit

You can use your travel credit for future flights on Hawaiian Airlines. When booking a new flight, simply enter your credit information during the checkout process, and the amount will be deducted from your total fare. Remember that travel credits are usually valid for one year from the date they are issued, so make sure to book and fly before the credit expires.

Important Considerations When Requesting a Refund

Before you initiate a refund request, there are a few important things to keep in mind to ensure a smooth process:

Timing: The sooner you request a refund after a cancellation or change, the better. Waiting too long could result in complications.
Refund Processing Time: Hawaiian Airlines usually processes refunds within 7-10 business days, but it can take longer depending on your payment method.
Ticket Type: As mentioned earlier, the type of ticket you purchased determines your eligibility for a refund. Always check your ticket details carefully.
Refund Method: Refunds are typically issued to the original payment method. If you used a credit card to purchase your ticket, the refund will be processed back to that card.

Hawaiian Airlines Refund Policy for Special Circumstances

Certain situations may affect your eligibility for a refund, such as:

Medical Issues: If you need to cancel your flight due to illness or a medical emergency, you may qualify for a refund, but you may need to provide documentation, such as a doctor's note.
Death of a Family Member: In case of a death in the family, Hawaiian Airlines may offer a refund or a waiver of fees. This would require documentation such as a death certificate or obituary.

It’s always a good idea to contact Hawaiian Airlines as soon as possible in these circumstances to understand what documentation is required and ensure your request is processed promptly.

Conclusion

In summary, the Hawaiian Airlines refund policy is designed to give passengers flexibility when things don’t go as planned. Whether you have a refundable or non-refundable ticket, it’s important to understand the rules regarding cancellations, delays, and refunds. Always check the terms and conditions of your ticket, as well as the airline’s policies, to ensure that you’re making an informed decision.

If you need assistance with managing your Hawaiian Airlines refund or booking future flights, FlightAura is here to help. We offer expert travel support and can guide you through the entire process. Call us today at +1-855-300-3027 for fast and reliable service.